Delete your account and your data

You can ask us at any time to delete your client portal account and your personal information. You do not need to sign in to read this page.

If your application is still under review

Sign in to the portal, open "Your information" and choose "Withdraw my application". Your sign-in, your application and your consents are deleted at once. If you have already sent us a quote request or a message, this option is not available: write to us as explained below.

If you signed in with Google or Kakao but did not apply

Choose "Cancel and leave" on the application page: your sign-in entry is deleted at once. If you do not, it is deleted automatically after 7 days.

If you are a client (approved account)

Sign in, open "Your information" and choose "Ask Kitsu Coffee to delete my account", or write to Kitsucoffee@outlook.com from the email address of your account. Before acting, we check that the request comes from you.

If your account was declined or paused, or you cannot sign in

Write to Kitsucoffee@outlook.com from the email address of your account, with your business name and, if you have it, your client ID.

If you only used the contact form on the website

Write to Kitsucoffee@outlook.com. We delete your message and ask our form provider, Formspree, to remove it.

What we delete and what we keep

• If your account has no quote requests, orders, documents or messages, we delete the whole account: your sign-in, your profile, your application, your consents and the record of our decisions about your account.
• If it has quotes or orders, we close the account and remove your personal information from your profile (business name, contact name, email address, phone number, country, contact channel and business registration number). We keep the orders, invoices, payments and export documents for the periods required by commercial, tax and customs law, and we use them only for that legal reason.
• Messages are deleted, unless they are part of the records of an order that we must keep.
• Your consent to news by email ends with the deletion.
• If you signed in with Google or Kakao, deleting the account also deletes what they sent us. You can also remove Kitsu Coffee from the apps connected to your Google or Kakao account; that stops the sign-in but does not delete what we hold.

When

We reply within the time limits set by the applicable law, and we confirm by email when the deletion is done.

If you chose a keeping period

If you chose to keep your account data for 1 or 3 years after your last sign-in, we review the accounts whose period has ended and delete or anonymise them in the same way.

More about how we handle personal information: Privacy Policy (kitsucoffee.com/privacy).